1. Check when both the earbuds are taken out of the charging case, the earbuds will enter the Connection Mode, indicated by alternating red and blue LED flashes.

2. If one of them fails to smart power on, to manually switch the earbuds on (Manual Power On), long touch the CTC touch Function Button(CTC) for 3 seconds on both Left and Right earbuds for switching them on until the LED light begins to flash .

3. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

4. Try to factory reset the device.

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1. Check if restarting the device resolves the issue.

2. Check if the same problem happens for different devices and media players.

3. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

4. Try factory-resetting the device.

1. Check if your Airdopes model has IWP™ tech integrated.

2. Make sure that you have paired the earbuds at least once before to the device you are trying to use IWP™ with.

3. Check if Bluetooth is turned on for your media device and if it has Airdopes 131 in the list of paired devices.

4. Try to perform a factory reset

1. Check to see if the wire connected to the case is not broken, use other wires and also ensure that the charger being used is not of 9v or 12v as that will damage the case, The LED lights located on the charging case indicate the battery status of the case.

2. To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter. LED indicates charging and LED stays solid on indicate full charge

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Note: The LED indicator located on the charging case indicate the battery status of the case. The charging gets indicated by LED on charging case. Once fully charged, all the LED remain solid.

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Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0. EQ settings navigation for top 9 popular mobile brands are as follows:

1. Vivo - https://www.vivoglobal.ph/questionlist/hi-fi-audio/​

   Go to i Music>tap the icon at the left upper corner>select Audio effect>turn on Deep space sound effects>touch Equalizer in the bottom., then you can adjust Equalizer as you like.

   Note: Equalizer is supported in Funtouch OS 4.0 and higher version and can be adjusted only with the earphone plugged in.

2. Xiaomi - https://www.mi.com/global/support/faq/details/KA-497702/​

   Settings > Sound & vibration > Sound effects > Graphic equalizer, You can now choose preset styles or manually adjust the equalizer to your preference.

3. Samsung - https://www.samsung.com/levant/support/tv-audio-video/how-to-set-eq/​

   Settings > Sounds and vibration > Sound quality and effects > Equalizer, You can now either choose from pre-set EQ options (like "Music", "Bass", etc.) or manually adjust the frequency bands to fine-tune the sound.

4. Realme - https://c.realme.com/in/post-details/1397554219417985024​

   There 3 variations for EQ settings navigation according to the different UIs as mentioned below:

   A] Realme UI 6.0: Settings > System & updates > Sound > Equalizer.

   B] Realme UI 5.0, 4.0, 3.0: Settings > System/Additional settings > Sound > Equalizer.

   C] Realme UI 2.0: Settings > Convenience tools > Sound > Equalizer.

5. Oppo - https://www.youtube.com/watch?v=-gpyYtrw-58​

   Open the main Settings app on your phone > Go to Sound & vibration or a similar menu > Look for an Equalizer or Sound Effects option > The exact path can vary depending on the phone model and Android version > Enable it and choose from presets or manually adjust the sliders for different frequency bands. 

6. Apple - https://support.apple.com/en-in/guide/iphone/iph5643d2c85/ios​

   Settings > Music > EQ

7. Motorola - https://en-in.support.motorola.com/app/answers/detail/a_id/155724/~/enhance-sound​

   Go to Settings > Sound (& vibration) > Audio effects. (Or, open the Moto app and touch menu > Play > Audio effects) > Turn it On > to use only for headphones or connected devices, set the speaker equalizer to Flat.

8. Poco - https://www.mi.com/global/support/faq/details/KA-509973/#:~:text=1.,or%20adjust%20the%20equalizer%20manually.​

   Settings > Sound & Vibration/ Sound > Sound Effects / Equalizer > Graphic Equalizer

9. OnePlus - https://community.oneplus.com/thread/1111615​

   Settings > Sound & Vibration > Sound Quality & Effects > Audio Tuner or Audio Tuner > Equalizer Settings.

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1. Check to see if the device has been properly charged first, A red light on the earbud’s will indicate they are still being charged.This light will turn off once the earbud’s have been completely charged.

2. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom are glowing to indicate the charge level.

3. Check by switching on the earbud’ on manually, press and hold the capacitive touch control for 3 seconds until the LED begins to flash in red and blue.

4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check if the media player being used supports such controls and if they controls do not function on call or other media players.

3. Check if the controls have been physically damaged or exposed to any hazards.

1. Check if restarting the device resolves the issue.

2. Check if dust or ear wax as accumulated near or inside the microphone port, there is no blockage on the microphone. Check if swear or water has gone inside the microphone.

3. Check if there are any obstructions between the earpods and the device and clear them, move the device at a closer range to the earpod and see if it still affects it.

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1. Before using the earbuds for the first time, please fully charge the earbuds with the charging case lid being closed.

2. Charging through wall adapter – Specs of the adapter: 5V, 2A

3. Charging through cable/wire – Standard cable: 35 strands @0.10mm diameter/strand

4. Any other accessories could be used for charging the earphones as long as the above norms are followed.

POWER ON:

There are two ways to switch the ear buds on:

1. To automatically switch the earbuds on (Smart Power On) simply take out the earbuds from the carry case starting from the right earbud and then the left earbud.

2. To manually switch the earbuds on (Manual Power On), long touch the Capacitive Touch Control (*CTC) for 3 seconds on both Right and Left earbuds

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Power OFF:

• Smart Power Off:

1. After usage remove both the buds from your ears.

2. Place the buds back into the charging case in correct orientation.

3. The earbuds will automatically switch off and enter into charging mode

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• Manual Power Off: Long touch the CTC on both earbuds for 8 seconds till the earbuds get turned off, in order to manually switch off the earbuds.

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1. Switch the earbuds on; Both the earbuds automatically enter into the Connection Mode.

2. Turn on the Bluetooth functionality on your phone/media device and scan.

3. Search for ‘Airdopes Alpha ’ and tap on the same for pairing & connect via Bluetooth.

4. To switch to Stereo mode from mono, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage.

5. You cannot skip tracks or return to the previous tracks in Mono mode.

1. Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first!

There is no special process to enable IWP, simply follow the steps to pair your Airdopes Alpha to your media device first, then upon subsequent usage the IWP tech will be enabled automatically and the Airdopes Alpha will pair automatically to your previously paired media device if Bluetooth is turned on on your media device.

Yes.

The Airdopes Alpha does support low latency for entertainment and casual gaming. But if you’re looking for a professional gaming equipment, then Airdopes Alpha is not the right product.

Yes

No, it does not.

No, it does not.

No, the voice prompts are integrated inside the earbuds and as of now there is no feature to turn them off or lower their volume.

1. No, the earbuds do not have any integrated volume control on them, the volume has to be controlled using your connected Bluetooth device.

2. Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.

No, it does not support aptX codec by Qualcomm

While your earbuds do have a certain amount of water and sweat resistance (reply based on the IP level of the earbud) it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers as it may lead to damage.