1. Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode, indicated by flashing red LED

2. If one of them fails to smart power on, to manually switch the earbuds on (Manual Power On), long touch the CTC for 8 seconds on both Left and Right earbuds for switching them on until the LED light begins to flash blue.

3. Place the earbuds in the charging case and then try using them again. Check if it connects automatically or else we can check by factory resetting the device.

1. Check if restarting the device resolves the issue.

2. Check if the same problem happens for different devices and media players.

3. Check if there are any obstructions between the airdopes and the device and clear them, move the device at a closer range to the airdopes and see if it still affects it.

4. Try factory resetting the device.

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Check to see if the wire connected to the case is not broken, use other wires, and also ensure that the charger being used is not of 9v or 12v as that will damage the case, The LED located on the charging case indicates the exact battery percentage using numbers.​

Check to see if the earbuds have been put inside the case in the right orientation and if the lid of the charging case is closed while charging. A solid Red light on the earbuds will indicate they are still being charged. This light will go off once the earbuds have been completely charged. The LED on the case will indicate the battery status of the earbuds.

1. Check if the charging pins of the case are clear and there is no obstruction.

2. Check if the charging pin of the earbuds is clear and if there is no obstruction.

3. Check if the orientation of the earbuds inside the case is correct and if they have been properly inserted inside the case.

1. Check if the connected device does not have any equalizer settings applied.

2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.

3. Check if the distortion or quality lowers at all volumes or only at high volumes.

4. Check to Check different media players and different devices and if the distortion happens on
   all devices or only on specific ones.

5. Check if the problem occurs at all levels of charging or only at low charging levels.

1. Check if dust has accumulated inside the earbuds or if there is any obstruction.

2. Check if ear wax has accumulated inside the earbuds.

3. Check if there is no damage to the tips of the earbuds and see if changing them helps

4. Check if sweat or water has gone inside the earbuds.

Step 1: Please note that both the earbuds can be used in mono mode. Use Smart / Manual Power On for switching on the desired earbud

Step 2: The selected earbud will automatically enter the connection mode indicated by Red & Blue LED flashes

Step 3: Turn on Bluetooth on your phone/media device and search for ‘Airdopes 601’ to connect

Notes:

1. To switch to Stereo mode, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage

2. You cannot skip tracks or return to the previous tracks in Mono mode

1. Switch the earbuds on; Both the earbuds will automatically pair with each other.

2. The earbuds will enter into the Connection Mode, indicated by the Red & Blue LEDs flashes

3. Turn on the Bluetooth functionality on your phone/media device and scan

4. Search for ‘Airdopes 601’ and pair accordingly.

5. Congratulations! Your earbuds are now connected successfully via Bluetooth.

Note:

1. Pairing mode lasts for 5 minutes. If the pairing time is missed then you will need to
   reconnect the ear-buds and follow the procedure mentioned above

2. Airdopes 601 remembers previously connected devices; once switched on, the earbuds automatically reconnect to the previously connected devices.

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1. Check to see if the device has been properly charged first,  A red light on the earbuds will indicate they are still being charged. This light will go off once the earbuds have been completely charged. The LED on the charging case will also indicate the battery status.

2. Check if the voltage of the charger is correct for the charging case and if the LED on the charging case is indicating that it is being charged.

3. Check by switching the earbud’ on manually, press and hold the capacitive touch control for 8 seconds until the LED begins to flash blue.

4. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

1. Check if the controls do not work while connected to another device

2. Check if the media player being used supports such controls and if the controls do not function over the call or on other media players

3. Check if the controls have been physically damaged or exposed to any hazards

1. Make sure that you have paired the airdopes at least once to the device you are trying to use IWP with before.

2. Check if Bluetooth is turned on for your media device and it has the airdopes in the list of paired devices.

3. Try factory resetting the device.

1. Check if restarting the device resolves the issue.

2. Check if dust or ear wax has accumulated near or inside the microphone port, there is no blockage on the microphone.

3. Check if swear or water has gone inside the microphone.

4. Check if there are any obstructions between the airdopes and the device and clear them, move the device at a closer range to the airdopes and see if it still affects it.

1. Check if restarting the device resolves the issue.

2. Place the earbud’s in the charging case and then try using them again.

3. Try factory resetting the device.

Long touch left earbud’s CTC for 2 seconds to activate default smart voice assistant.

There is no special process to enable IWP, simply follow the steps to pair your airdopes to your media device first, then upon subsequent usage, the IWP tech will be enabled automatically and the airdopes will pair automatically to your previously paired media device if Bluetooth is turned on on your media device.

1. Remove both earbuds to play/ pause

2. This is not standard In-ear detection(which is for 1 ear), it is for both earbuds, one is removed then it is not paused and the music plays in one earbud when both are removed then it is paused. Also, when 1 earbud or both earbuds are put back it starts playback.

3. Also works well with all music streaming apps prime, Netflix, and Youtube, the wear detection is unstable with Hotstar and other video streaming platforms so please keep this in mind while marketing the product. If not working, clean the sensors which are near the ear.

1. ENC is for the mic during calls, it automatically activates once you’re on a call or meeting, doesn’t cancel your noise but ensures clear calls and your noise would not be heard by the caller.

2. ANC cancels noise around you during music, no music, movies and videos. Cancels more ambient noise and reduces high-intensity noise, has to be activated by 2 second long press.

No, the voice prompts are integrated inside the earbuds and as of now there is no feature to turn them off or lower their volume.

1. Yes, the earbuds have any integrated volume control on them, the volume can be controlled using swiping the right earbuds up for volume up and swiping down for volume down

2. Also, earbuds have a lot of integrated track control, you can swipe up the left earbud for the previous track, and swipe down left earbud for the next track

3. Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.

While your earbuds do have a certain amount of water and sweat resistance (reply based on the IP level of the earbud) it is recommended that they are not submerged inside water directly or used for prolonged periods inside water like for swimming/showers as it may lead to damage.