1. Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode.

2. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

3. Check and see if factory resetting the device work as desired or not.

4. Check if the earbuds are charging or not. If not then clean the earbuds and the charging case specially the charging pins and connectors with mild alcohol swab and see if it goes in charging mode or not.

Resetting your airdopes usually resolves this issue.

To perform a reset on your Airdopes 500 ANC:

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

1. Place the earbuds inside the case

2. While earbuds are inside the case, long-press the reset button for 10 seconds until the LED blinks on the charging case (keep the lid open)

3. Close the lid and then reopen it after few seconds

4. Congratulations! Your Airdopes 500 ANC has been Reset.

Resetting your airdopes usually resolves this issue.

To perform a reset on your Airdopes 500 ANC:

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

1. Place the earbuds inside the case

2. While earbuds are inside the case, long-press the reset button for 10 seconds until the LED blinks on the charging case (keep the lid open)

3. Close the lid and then reopen it after few seconds

4. Congratulations! Your Airdopes 500 ANC has been Reset.

1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.

2. A solid White LED for 2 secs will indicate that the earbuds are being charged. Once fully charged, the LED indicator goes off

1. To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter or a power bank.

2. Red LEDs flash while the case is on charging. When the charging case is fully charged, it gets indicated by solid white LED.

1. Check to see if the wire connected to the case is not broken, use other wires and ensure that the charger being used is not of 9v or 12v as that will damage the case, The LED lights located on the charging case indicate the battery status of the case.

2. To charge the case, plug one end of the provided cable into the case and connect the other end to a computer or a wall adapter. A Case LED indicates charging and Case LED turns off to indicate full charge.

​Note: The LED indicator located on the charging case indicate the battery status of the case. The charging gets indicated by White LED on charging case. Once fully charged, all the LED will turn off. Use only 5V 2A charger.

1. Check if the charging pins of the case and the earbuds are clear and there is no obstruction.

2. Check to see if the earbuds have been put inside the case in the right orientation. A Red led light on either of the earbuds will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.

3. Clean the magnetic connector pins on the case and connector pins (Metal pins located at the bottom) on the earbuds with a clean cloth dipped in mild alcohol, apply a medium pressure while cleaning and check the charging of the earbuds again.

4. After cleaning, put both the earbuds into the case in desired orientation and close the lid and then connect it with a 5V 2A charger.

​Note: The LED indicator located on the charging case indicate the battery status of the case. The charging gets indicated by White LED on charging case. Once fully charged, all the LED will turn off. Use only 5V 2A charger.

1. Go to the sound settings of your phone and set the equalizer to normal/default.

2. In case the earbuds have water droplets, use the blow dryer to dry out any water from a distance.

3. If the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

4. If your device still does not get fixed then perform a factory reset

1. Check to see if the device has been properly charged first, A White light on the earbuds will indicate they are still being charged. This light will turn off once the earbud’s have been completely charged.

2. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom are glowing to indicate the charge level.

3. Check by switching the earbuds on manually, long press the multifunction buttons (MFB) for 5 seconds until the LED begins to flash.

4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire

1. Check if the controls do not work while connected to another device

2. Check if the media player being used supports such controls and if the controls do not function on call or other media players

3. Ensure that the controls have not been physically damaged or exposed to any hazards.

4. Check if the control area has some sweat and oil as that might interfere with the capacitive touch control and clean the control area to remove any oil or sweat and the touch control should start working.

1. Check if restarting the device resolves the issue.

2. Try factory resetting the device

3. Ensure that the connected device is within the Bluetooth range (10m) and there is no obstruction between the airdopes and the connected device

4. If sweat or water has gone inside the microphone then try to clean it with a cotton swab dipped in mild alchohol.

1. Make sure that you have paired the Airdopes at least once to the device that you are trying to use IWP with before.

2. Check if Bluetooth is turned on for your media device and it has the Airdopes in the list of paired devices.

3. Try factory-resetting the device.

4. Check if your Airdopes battery case has charging in it to have IWP functioning.

To perform a reset on your Airdopes 500 ANC:

Note: Before performing a reset, go to settings and forget the device from your phone/laptop

1. Place the earbuds inside the case

2. While earbuds are inside the case, long-press the reset button for 10 seconds until the LED blinks on the charging case (keep the lid open)

3. Close the lid and then reopen it after few seconds

4. Congratulations! Your Airdopes 500 ANC has been Reset.

1. Please note that both the earbuds can be used in mono mode. Use either of the two options; Smart Power ON or Manual Power ON for switching ON the desired earbud.

2. The selected earbud will automatically enter the connection mode.

3. Turn on Bluetooth on your phone/media device and search for ‘Airdopes 500 ANC’ to connect.

Note: To switch to Stereo mode, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage. You cannot skip tracks or return to the previous tracks in Mono mode.

1. Switch ON the earbuds. Both the earbuds will pair with one another automatically.

2. The earbuds will enter into the connection mode.

3. Turn ON the Bluetooth functionality on your phone/media device and scan.

4. Search for ‘Airdopes 500 ANC' and pair accordingly. Enter ‘0000’ as the passkey if asked.

Congratulations! Your earbuds are now connected successfully via Bluetooth

• Long touch the CTC on either of the earbuds for 3 seconds to activate the voice assistant.

• Single tap the CTC of the left/right earbud to answer an incoming call and once again to hang up an ongoing call.

• Double-tap the CTC of the left/right earbud to reject incoming calls.

• Single tap the left/right CTC once to play or pause a song.

1. Next Track: When playing music, double-tap the right CTC to skip to the next song.

2. Previous Track: When playing music, double-tap the left CTC to return to the previous song.

1. Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first.

• There is no special process to enable IWP, simply follow the steps to pair your Airdopes to your media device first, then upon subsequent usage, the IWP tech will be enabled automatically and the Airdopes will pair automatically to your previously paired media device if Bluetooth is turned on your media device.

• No. Airdopes 500 ANC does not support aptX codec by Qualcomm.

• Yes. Airdopes 500 ANC does have a dual microphone.

• No. Airdopes 500 ANC does not support Fast Charging.

• The battery capacity of Airdopes 500 ANC is 40mAh for each earbud and the charging case has a battery capacity of 500mAh. The earbuds take around 45 minutes (Earbuds) and around 2.5-3hours (Charging case).

• Airdopes 500 ANC wireless earbuds offer battery backup of up to 5.5 hours on a single charge. They also give a total playback time of 28 hours along with the charging case.

• Yes, you can use any adapter to charge your Airdopes 500 ANC Charging case.

• Yes, Airdopes 500 ANC is IPX4 Dust and Water resistant. You can use it for your workouts or carry them along on long trips

• Yes, Airdopes 500 ANC comes with IPX4 dust and water resistance along with a huge battery capacity making it perfect for gym workouts that last more than 2 hours.