Troubleshooting FAQs

1.Check if the device is in pairing mode and indicating that by alternating green and red LED flashes on either earbud.

2.Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

3.Check if the device being connected to supports Bluetooth connections or not.

4.Check if it is a passcode issue and if so enter 0000 / 1234.

5.Check if the device being connected to does have any software issues or not – Check to forget the device on Bluetooth, update the mobile software, if it still does not work try factory resetting the device.

Factory Reset of 421 V2

1.Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode, indicated by light blue LED flashes.

2.If one of them fails to smart power on, to manually switch the earbuds on (Manual Power On), long touch the CTC for 3 seconds on both Left and Right earbuds for switching them on until the LED light begins to flash in red and white colours.

3.Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

4.Check and see if hard resetting the device work as desired or not.

5.Check if the earbuds are charging or not. If not then clean the earbuds and the charging case specially the charging pins and connectors with mild alcohol swab and see if it goes in charging mode or not.

1.Check if restarting the device resolves the issue.

2.Check if the same problem happens for different devices and media players.

3.Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

4.Try factory-resetting the device.

Factory Reset of 421 V2

​Simply the earbuds back in to the case and take them out or perform the factory reset.

Factory Reset of 421 V2

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1.  Check if the stickers on the charging points of the ear pods are removed or not. If not then it is to be removed and the ear pods will start charging once put inside the charging case.

2.  Check if the charging cable connected to the case is not broken, use other charging cable and also ensure that the charger being used is not of 9V or 12V as that will damage the case. The LED lights located on the charging case indicate the battery status of the case.

3.  Check if the type-C port on the case is damaged or not.

1.  Ensure that the earphone case is charged for charging the earbuds

2.  Check to see if the earbuds have been put inside the case in the right orientation, and a white light on the earbuds will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.

3.  Clean the magnetic connector pins on the case and connector place on the earbuds with a clean cloth with mild alcohol and check the charging of the earbuds again

4.  After cleaning, put the left earbud into the case in desired orientation and close the lid.

5.  After cleaning, put the right earbud into the case in desired orientation and close the lid.

6. Once both the earbuds are charged, the LED on the case will go off.

1.  Check if the charging pins of the case are clear and there is no obstruction.

2.  Check if the charging pin of the earbuds are clear and there is no obstruction.

3.  Check if the orientation of the earbuds inside the case is correct and they have been properly inserted inside the case.

4.  Check if the pogo pins are clean. You may do so by gently cleaning it cotton swabs with alcohol.

1.Check if connected device does not have any equalizer settings applied.

2.Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.

3.Check if the distortion or quality lowers at all volumes or only at high volumes.

4.Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.

5.Check if the problem occurs at all levels