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Airdopes True Wireless
Airdopes 311 Pro

Airdopes 311 Pro

airdopes

Updated

5 months ago

, by boAt Knowledge Base

Airdopes 311 Pro

Airdopes 311 Pro offers Active Noise Cancellation (ANC) technology, silencing distractions by up to 32 dB. The earbuds are powered by quad-mic ENx Technology, thus offering enhanced call quality. This has an in-ear design with 10mm drivers and boAt Signature Sound technology with Adaptive EQ modes to offer an immersive listening experience.

Walkthrough Video

Learn how to use the product and troubleshoot yourself

DISCOVER HOW →

Specifications

Headphone Type	TWS Earbuds
Bluetooth Version	V5.3
Water Resistance	IPX4
Music Playtime	Up to 50 hrs
Transmission Range	10 m
Driver Size	10mm*2
Frequency	20Hz - 20kHz
Battery Earbuds	40 mAh*2
Battery Charging Case	470 mAh
Charging Time	30 mins (Earbuds); Up to 1.5 hrs (Charging Case)
Charging Interface	USB Type C
Number of Environmental Noise Cancellation (ENx™) Equipped Mics	2
Low Latency	50 ms

User Manual

pdf

AD_311Pro_UM-01.pdf
0.11 MB

Troubleshooting FAQs

Bluetooth Connectivity

Charging Issue

Poor Sound Quality

Product Functionality

Instant Pairing

Microphone Functionality

What to do if the device is not connecting via Bluetooth?

Check to see if the device is in pairing mode indicated by alternate red and blue LED flashes on the master earbud and blue LED flashes once every 5 seconds on the slave earbud.
Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.
Check to see if the device being connected to supports Bluetooth connections.
Check if it is a passcode issue and if so, enter ‘0000’.
Check to see if the device being connected to does not have any software issues.
Check to forget the device from the Bluetooth paired devices list, update the mobile software, and if it still does not work, try factory resetting the device.

What to do if the device is not entering stereo mode/stuck in mono?

Check when both the earbuds are taken out of the charging case. The earbuds will enter Connection Mode indicated by alternating red and blue LED flashes on the master earbud.
If one of them fails to Smart Power On, try manually switching the earbud on (Manual Power On) - long touch the CTC for 3 seconds until the LED begins to flash blue.
Place the earbuds in the charging case and then try using them again. Check if it connects automatically.
Check and see if factory-resetting the device works.

What to do if the device occasionally disconnects/ the right earbud keeps disconnecting?

Resetting your airdopes usually resolves this issue

NOTE: Before performing reset, clear "Airdopes 311 Pro" from pairing device history by forgetting the device.

Take out the earbuds from the charging case.
Long touch the CTC on both earbuds for 5 seconds to perform reset. This is indicated by the red LEDs on both the earbuds rapidly flashing 5 times.
Place the earbuds inside the charging case in the correct orientation. Close the case lid and wait for 5 seconds.
Take out the earbuds from the charging case and perform a fresh connection.

Congratulations! Your Airdopes 311 Pro has been Reset.

Why is one side of my earbud not working?

Process 1 : Resetting your airdopes usually resolves this issue

NOTE: Before performing reset, clear "Airdopes 311 Pro" from pairing device history by forgetting the device.

Take out the earbuds from the charging case.
Long touch the CTC on both earbuds for 5 seconds to perform reset. This is indicated by the red LEDs on both the earbuds rapidly flashing 5 times.
Place the earbuds inside the charging case in the correct orientation. Close the case lid and wait for 5 seconds.
Take out the earbuds from the charging case and perform a fresh connection. Now check if the issue has been resolved. If the issue does not get resolved then follow the process 2 as mentioned below.

Process 2 : Manual Power Off

Long touch the CTC on both earbuds for 5 seconds (one at a time) till the earbuds get turned off, to manually switch off the earbuds.
Place the earbuds inside the charging case in the correct orientation. Close the case lid and wait for 5 seconds.
Now connect the airdopes with your BT device and check if the issue has been resolved now. In case the issue persists, try process 3.

Process 3 : Cleaning the charging pins

Note : At times, dust or moisture or oxidation obstructs the charging pins of the earbuds for receiving sufficient charge from the charging case. This impacts the functionality of the earbuds. As a solution to this, cleaning is performed.

Clean the charging pins of the earbuds with an alcohol swab / cotton slighlty dipped in sanitizer (spirit based). After this wipe the cleaned surface with a dry cotton to not let any moisture retain.
Place the earbuds inside the charging case in the correct orientation. Close the case lid and wait for 5 seconds.
Finally, connect the Airdopes with your BT device and check if the issue has been resolved.

How can I charge the earbuds?

To charge the earbuds, put them into the charging case in their correct orientation.
While charging, the white LED on the case remains solid ON.
Once the charging is complete, charging case automatically switches off to save power and the LED indicator turns off

How to charge the case?

To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter, or a power bank.

What to do if the charging case is not charging?

Check to see if the wire connected to the case is not broken. Use other wires and ensure that the charger being used is not of 9V or 12V as that will damage the case. The recommended adapter output is 5V and 2A.
To charge the case, plug one end of the provided USB Type-C cable into the case and connect the other end to a computer, power bank, wall adapter, etc.

Note: The LED located on the charging case indicates the battery status of the case. White LED flashing slowly indicates charging and white LED remains solid ON to indicate full charge.

What to do if the earbuds are not charging?

Clean the charging pins of the earbuds with an alcohol swab / cotton slighlty dipped in sanitizer (spririt based). After this wipe the cleaned surface with a dry cotton to not let any moisture retain.
Place the earbuds inside the charging case in the correct orientation. Close the case lid and wait for 5 seconds.
Finally, connect the Airdopes with your BT device and check if the issue has been resolved.

What to do if the sound is distorted/low volume/low bass/muffed?

Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0.
Perform a factory reset.
If the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.
In case the earbuds have water droplets, use the blow dryer to dry out any water from a distance.

What to do if the device does not power on?

Check to see if the device has been properly charged first- Solid white light on the earbuds will indicate that they are fully charged.
Check if the voltage of the charger is correct for the charging case and if the lights on the bottom are glowing to indicate the charge level.
Check by switching on the earbuds on manually, press and hold the capacitive touch control for 3 seconds until the white LED begins to flash.
Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

What to do if the in-built controls are not working?

Check if the controls do not work while being connected to another device.
Check if the media player being used supports such controls and whether the controls do not function on call or with other media players.
Check if the controls have been physically damaged or exposed to any hazards

What to do if Insta Wake & Pair (IWP) is not working for my Airdopes?

Our IWP™ technology allows the earbuds to connect to your phone if they have already been paired before, instantaneously upon opening the case.
Simply open the case and ensure that the Bluetooth is turned on for your media device.
The earbuds will connect as soon as the case is opened without the need to take them out of the case first!

What to do if the voice is muffled during calls / Microphone has muffled input?

Check if restarting the device resolves the issue.
Try factory resetting the device
Ensure that the connected device is within the Bluetooth range (10m) and there is no obstruction between the airdopes and the connected device
If sweat or water has gone inside the microphone then try to clean it with a cotton swab dipped in mild alchohol.

General FAQs

Device Controls

Product Functionality

Water / Sweat Resistance

How to power On/Off the Airdopes?

Power On :

Smart Power On : To automatically switch the earbuds on (Smart Power On), simply open the lid of the charging case when earbuds are kept inside.

Manual Power On : To manually switch the earbuds on (Manual Power On), long touch the Capacitive Touch Control (*CTC) for 3 seconds on both Right and Left earbuds. This is indicated with solid blue LED for 2 seconds followed by a tone prompt.

Power Off :

Smart Power Off :

After usage, remove both the earbuds from your ears.
Place the earbuds back into the charging case in correct orientation and close the case lid.
Red LED remains on for 2 seconds followed by a tone prompt. The earbuds will automatically switch off (and enter charging mode).

Manual Power Off : Long touch the CTC on both earbuds for 5 seconds (one at a time) till the earbuds get turned off, to manually switch off the earbuds.

How to perform a factory reset?

NOTE: Before performing reset, clear "Airdopes 311 Pro" from pairing device history by forgetting the device.

Take out the earbuds from the charging case.
Long touch the CTC on both earbuds for 5 seconds to perform reset. This is indicated by the red LEDs on both the earbuds rapidly flashing 5 times.
Place the earbuds inside the charging case in the correct orientation. Close the case lid and wait for 5 seconds.
Take out the earbuds from the charging case and perform a fresh connection.

Congratulations! Your Airdopes 311 Pro has been Reset.

How to answer an incoming call?

Single tap the CTC on either earbud to answer an incoming call

How to end or reject a call?

Double tap the CTC on either earbud to end an ongoing call or reject incoming calls

How to play/pause?

While playing music, single tap on the left or right earbud CTC to pause or play the track

How to change the music tracks?

Previous Track : While playing music, double tap on the left earbud’s CTC to return to the previous track
Next Track : While playing music, double tap on the right earbud’s CTC to skip to the next track

How to change the volume?

Volume can only be adjusted via phone/media devices.

How to activate voice assistant?

Long touch the left earbud CTC for 3 seconds to activate ‘Google Assistant’ for Android devices and ‘Siri’ for iOS devices.

How can I use a single earbud (Mono mode) at a time?

Please note that both the earbuds can be used in Mono mode. Use either of the two options: Smart Power On or Manual Power On for switching on the desired earbud.
The selected earbud will automatically enter the connection mode indicated by alternate red and blue LED flashes.
Turn on Bluetooth on your phone/media device and search for “Airdopes 311 Pro” to connect

How to connect both the earbuds?

Switch the earbuds on; both the earbuds automatically enter Connection Mode.
This is indicated with alternate red and blue LEDs flashing on the master earbud and the blue LED flashing once every 5 seconds on the slave earbud.
Turn on the Bluetooth functionality on your phone/media device and scan.
Search for ‘Airdopes 311 Pro’ and tap on the same for pairing & connecting via Bluetooth.
To switch to Stereo mode from Mono, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage.
You can only skip to the "next track" using the right earbud in Mono/Stereo mode.
You can only switch to the "previous track" using the left earbud in Mono/Stereo mode

What are the LED indications of earbuds?

Scenario	LED State
Earbuds – Low battery in it (<20%)	Red light quickly blinks 3 times every 30 seconds on opening the lid
Power ON	Solid blue light flashes for 2 seconds on opening the lid
Power OFF	Solid red LED flashes for 2 seconds when powered off
Pairing mode	• Alternate red and blue LED flashes on the master earbud. • Slave earbud LED flashes blue once every 5 seconds
Pairing successfully (1 time indication)	Solid blue LED flashes for 3 seconds
If pairing not successful (In pairing mode)	The earbuds will show solid red light and auto power off
Connected	• Solid Blue light flashes for 3 seconds on both the earbuds • No LED flash when media is playing
Disconnected	The same as pairing mode: Alternate blue and red LED flashes on the master earbud and slave earbud LED blinks blue every 5 seconds
Earbuds Charging	Solid Red LED on opening the lid
Fully charged	Blue LED remains solid ON for 10 seconds and then turns off
Playing music	All lights are OFF (But "Connected" status will remain)
Factory Reset (Long touch the CTC on both earbuds for 5 seconds)	Red LED blinks 5 times on both the earbuds after successful factory reset.

What is Insta Wake N’ Pair (IWP) technology?

Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.
Simply open the case and ensure that the Bluetooth is turned On for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first.

How to enable IWP for my earbuds?

There is no special process to enable IWP, simply follow the steps to pair your Airdopes to your media device first, then upon subsequent usage, the IWP tech will be enabled automatically and the Airdopes will pair automatically to your previously paired media device if Bluetooth is turned on your media device.

Can I control the volume of the earbuds through integrated controls?

No, the earbuds do not have any integrated volume controls on them. The volume must be controlled using your connected Bluetooth device.
Ensure that in the Bluetooth settings of your media device, you have enabled syncing of Bluetooth and phone volume levels otherwise you may not be able to fully control the volume of the earbuds as intended.

Does the Airdopes 311 Pro support aptX codec by Qualcomm?

No. Airdopes 311 Pro does not support aptX codec by Qualcomm.

Does my Airdopes 311 Pro have a dual microphone?

Yes, Airdopes 311 Pro is integrated with 1 mic per earbud.

Does my device have Environmental noise cancelling?

Yes. Airdopes 311 Pro supports ENx technology

Does my device support low latency for gaming?

Airdopes 311 Pro does support 50ms low latency for entertainment and casual gaming. But if you’re looking for a professional gaming equipment, then Airdopes 311 Pro is not the right product.

Is Airdopes 311 Pro sweat or water-resistant?

While your earbuds do have IPX4 water and sweat resistance, it is recommended that they should not be submerged inside water directly or used for prolonged periods inside water like for swimming/showers, as it may lead to damage

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Airdopes 311 Pro

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