1. Check when both the earbuds are taken out of the charging case. The earbuds will enter Connection Mode indicated by alternating red and blue LED flashes.

2. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

3. Check and see if factory resetting the device works.

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1. Check if your Airdopes model has IWP™ tech integrated.

2. Make sure that you have paired the earbuds at least once before to the device you are trying to use IWP™ with.

3. Check if Bluetooth is turned on for your media device and if it has Airdopes 131 in the list of paired devices.

4. Try to perform a factory reset

1. Check if the stickers on the charging points of the ear pods are removed or not. If not then it is to be removed and the earbuds will start charging once put inside the charging case.

2. Check if the charging cable connected to the case is not broken, use another charging cable, and also ensure that the charger being used is not of 9V or 12V as that will damage the case.

3. The LED lights located on the charging case indicate the battery status of the case.

1. Ensure that the earphone case is charged for charging the earbuds

2. Check to see if the earbuds have been put inside the case in the right orientation, and a white light on the earbuds will indicate they are still being charged. This light will go off once the earbuds have been completely charged.

3. Clean the magnetic connector pins on the case and connector pins on the earbuds with a clean cloth with mild alcohol and check the charging of the earbuds again. After cleaning, put both the earbuds into the case in the desired orientation and close the lid.

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4. Once both the earbuds are charged, the LED on the case will go off.

1. Go to the sound settings of your phone and set the equalizer to normal/default.

2. In case the earbuds have water droplets, use the blow dryer to dry out any water from a distance.

3. If the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

4. If your device still does not get fixed then perform a factory reset

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1. Check to see if the device has been properly charged first or not. A blue light on the earbuds will indicate they are still being charged. This light will go off once the earbuds have been completely charged.

2. Check if the voltage of the charger is correct (5V/2A) for the charging case and if the lights on the bottom are glowing to indicate the charge level.

3. Check by switching the earbuds on manually, press and hold the capacitive touch control for 2 seconds until the LED begins to flash in blue.

4. Check if the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

5. Check if the charging pins of the case and earbuds have some dirt accumulation or corrosion and clean them with an alcohol swab and then put them back in the case for charge and the earbuds should start charging.

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1. Check if the controls do not work while connected to another device.

2. Check if the media player being used supports such controls and if the controls do not function on-call or on other media players

3. Check if the controls have not been physically damaged or exposed to any hazards.

4. Check if the control area has some sweat and oil as that might interfere with the capacitive touch control and clean the control area to remove any oil or sweat and the touch control should start working.

Check if your Airdopes model has IWP™ tech integrated.

Make sure that you have paired the earbuds at least once before to the device you are trying to use IWP™ with.

Check if Bluetooth is turned on for your media device and if it has Airdopes 121 Pro Plus in the list of paired devices.

1. Check if restarting the device resolves the issue.

2. Try factory resetting the device

3. Ensure that the connected device is within the Bluetooth range (10m) and there is no obstruction between the airdopes and the connected device

4. If sweat or water has gone inside the microphone then try to clean it with a cotton swab dipped in mild alchohol.

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​Note: To switch to Stereo mode, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage. You cannot skip tracks or return to the previous tracks in Mono mode.

1. Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first.

There is no special process to enable IWP, simply follow the steps to pair your Airdopes to your media device first, then upon subsequent usage, the IWP tech will be enabled automatically and the Airdopes will pair automatically to your previously paired media device if Bluetooth is turned on your media device.

No. Airdopes 131 does not support aptX codec by Qualcomm.

No. Airdopes 131 does not support CVC technology.

No. Airdopes 131 does not have a dual microphone.

No. The volume cannot be controlled via earbuds and can only be adjusted via phone/media device.