1. Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode, indicated by light blue LED flashes.

2. If one of them fails to smart power on, to manually switch the earbuds on (Manual Power On), long press the Capacitive Touch Control (CTC) for 3 seconds on both the earbuds for switching them on until the LED light begins to flash in red and white colours.

3. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.

4. Check and see if hard resetting the device work as desired or not.

5. Check if the earbuds are charging or not. If not then clean the earbuds and the charging case specially the charging pins and connectors with mild alcohol swab and see if it goes in charging mode or not.

1. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

2. Resetting your airdopes usually resolves this issue.

To perform a factory reset on your Airdopes 121 Pro:

(Note : Before performing a reset, go to settings and forget the device from your phone/laptop

1. Take out both the earbuds from the case

2. Long touch CTC on both the earbuds for 5 seconds; WHITE LED flashes quickly for 5 seconds

3. Place the earbuds inside the case, close lid and wait for few seconds

4. Take out earbuds from the case and perform the fresh connection

Resetting your airdopes usually resolves this issue.

To perform a factory reset on your Airdopes 121 Pro:

(Note : Before performing a reset, go to settings and forget the device from your phone/laptop

1. Take out both the earbuds from the case

2. Long touch CTC on both the earbuds for 5 seconds; WHITE LED flashes quickly for 5 seconds

3. Place the earbuds inside the case, close lid and wait for few seconds

4. Take out earbuds from the case and perform the fresh connection

1. To charge the earbuds, put the earbuds into the charging case in their correct orientation.

2. During charging, LED stays solid red

3. Once the charging is complete, charging case automatically switches off to save power and LED indicator turns BLUE and then turns off

1. To charge the case, plug one end of the cable into the case and connect the other end to a computer or a wall adapter or a power bank.

2. WHITE LEDs flashes in sequence while the case is on charging. When the charging case is fully charged, it gets indicated by solid Red LED.

1. Check if the stickers on the charging points of the ear pods are removed or not. If not then it is to be removed and the ear pods will start charging once put inside the charging case.

2. Check if the charging cable connected to the case is not broken, use other charging cable and also ensure that the charger being used is not more than 5V 2A (Output) as that will damage the case. The LED lights located on the charging case indicate the battery status of the case.

3. Please ensure that the charging port is not damaged.

1. Ensure that the earphone case is charged for charging the earbuds.

2. Check to see if the earbuds have been put inside the case in the right orientation, the LED on the earbuds will indicate they are still being charged. This light will go off once the earbuds have been completely charged.

3. Clean the magnetic connector pins on the case and connector pins (metal pins) on the earbuds with cotton or a clean cotton cloth dipped in mild alcohol, apply a medium pressure while cleaning and check the charging of the earbuds again. After cleaning wipe the surface with a dry cotton / cloth to ensure that no moisture retains over it.

4. Now put both the earbuds into the case in desired orientation and close the lid.

5. Once both the earbuds are charged, the LED on the case will go off.

1. Go to the sound settings of your phone and set the equalizer to normal/default.

2. In case the earbuds have water droplets, use the blow dryer to dry out any water from a distance.

3. If the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

4. If your device still does not get fixed then perform a factory reset

1. Check to see if the device has been properly charged first or not. A blue light on the earbuds will indicate they are still being charged. This light will go off once the earbuds have been completely charged.

2. Check if the voltage of the charger is correct (5V/2A) for the charging case and if the lights on the bottom are glowing to indicate the charge level or use an alternate charger.

3. Check by switching the earbuds on manually, long press the Capacitive Touch Controls (CTC) for 3 seconds until the LED begins to flash.

4. Ensure that the device was not subject to any mishandling, broken wires, exposure to direct sunlight, or hazards like fire.

5. Check if the charging pins of the case and earbuds have some dirt accumulation or corrosion and clean them with an alcohol swab and then put them back in the case for charge and the earbuds should start charging.

1. Check if the controls do not work while connected to another device

2. Check if the media player being used supports such controls and if the controls do not function on call or other media players

3. Ensure that the controls have not been physically damaged or exposed to any hazards.

4. Check if the control area has some sweat and oil as that might interfere with the capacitive touch control and clean the control area to remove any oil or sweat and the touch control should start working.

1. Check if restarting the device resolves the issue.

2. Try factory resetting the device

3. Ensure that the connected device is within the Bluetooth range (10m) and there is no obstruction between the airdopes and the connected device

4. If sweat or water has gone inside the microphone then try to clean it with a cotton swab dipped in mild alchohol.

1. Make sure that you have paired the Airdopes at least once to the device that you are trying to use IWP with before.

2. Check if Bluetooth is turned on for your media device and it has the Airdopes in the list of paired devices.

3. Try factory-resetting the device.

4. Check if your Airdopes battery case has charging in it to have IWP functioning.

• Smart Power Off :

1. After usage, remove both the earbuds from your ears

2. Place the earbuds back into the charging case in correct orientation

3. The earbuds will automatically switch off (and enter into charging mode)

Note : For smart power off, your charging case should have sufficient battery, otherwise this feature is irrelevant

• Manual Power Off:

1. Long touch the CTC on either earbud for 8 seconds till the earbuds get turned off, to manually switch off the earbuds.

Note : This powers off both the earbuds

To perform a factory reset on your Airdopes 121 Pro:

(Note : Before performing a reset, go to settings and forget the device from your phone/laptop

1. Take out both the earbuds from the case

2. Long touch CTC on both the earbuds for 5 seconds; WHITE LED flashes quickly for 5 seconds

3. Place the earbuds inside the case, close lid and wait for few seconds

4. Take out earbuds from the case and perform the fresh connection

1. Answer Call : Single tap on the CTC of either of the earphones once, would result in answering an incoming call

2. End Call : Once done talking, double tap on the CTC of either of the earphones once, would result in ending the call

• Double tap the CTC of either of the earphones would result in rejecting incoming calls

• While playing music, single tap on the left/right CTC result in pause and another tap will result in play

1. Previous Track : While playing music, double tap on the left earbud’s CTC would result in returning to the previous track

2. Next Track : While playing music, double tap on the right earbud’s CTC would result in jumping to the next track

• Volume could only be adjusted via phone/media devices

• Long tap and hold CTC of left earbud for 3 secs to activate the voice assistants such as Google Assistant or Siri

• Long touch for 3 seconds on the right earbud’s CTC will lead to activating Low Latency mode. It will be notified via a sound prompt. Long touch on the right earbud again for 3 seconds will switch back to the standard mode

1. Please note that both the earbuds can be used in mono mode. Use either of the two options; Smart Power On or Manual Power On for switching on the desired earbud

2. The selected earbud will automatically enter the connection mode indicated by white LED flashes

3. Turn on Bluetooth on your phone/media device and search for ‘Airdopes 121 Pro”

1. Switch the earbuds on; Both the earbuds automatically enter into the Connection Mode

2. Turn on the Bluetooth functionality on your phone/media device and scan

3. Search for ‘Airdopes 121 Pro’ and tap on the same for pairing. Congratulations! Your earbuds are now connected successfully via Bluetooth

4. To switch to Stereo mode from mono, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage

5. You cannot skip tracks or return to the previous tracks in Mono mode

1. Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

2. Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first.

There is no special process to enable IWP, simply follow the steps to pair your Airdopes to your media device first, then upon subsequent usage the IWP tech will be enabled automatically and the Airdopes will pair automatically to your previously paired media device if Bluetooth is turned on your media device.

• Yes. Airdopes121 Pro supports Enviromental Noise Cancellation.

• The Airdopes 121 Pro does support low latency for entertainment and casual gaming. But if you’re looking for a professional gaming equipment, then Airdopes 121 Pro is not the right product.

• Yes

• No

• While your earbuds have IPX4 water and sweat resistance. It is recommended that they should not be submerged inside water directly or used for prolonged periods inside water like for swimming/showers as it may lead to damage.